My mother is in care. She loves the place she is in and the caregivers are fantastic but this weekend she did not have a wonderful experience.
The caregiver taking care of her was rough and hurt her while drying her after a shower. Put her on the toilet and then walked out and left her for a long time. Didn't tidy up her room and on top of all of this, Mum couldn't understand her accent. In essence the caregiver didn't care!
Now I am not angry at the place she is in as they really take good care of her. I am angry at the Agency who provided this caregiver for a weekend shift and caregiver abused and neglected my mother.
Facilities have no way of checking out staff they hire from an agency. They have a reasonable expectation that the agency will provide trained compassionate cargivers to deliver the care the facility expectes. Clearly this was not the case yesterday.
Needless to say I laid a compalint with the facility that they can pass on to the agency. I am also prepared to go to the agency myself but will let the facility deal with it initially.
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