When dealing with people who have challenging behaviours, the first thing to ask is "Why is it so challenging?" At a training session yesterday, the people were having problems with a lady kicking and hitting. When i asked what time of day, I was told 8.30 in the morning. How come i wasnt surprised? She didnt want to get out of bed at that time of the morning! They then told me she wasnt a morning person. How hard is that to fix?

Always remember. Treat everyone living in residential care as if they are living in their own home and work to their preferences. Then some of this behaviour will stop.